General terms and conditions for using the Services available through the Animalo Website and Mobile App, available on the Apple App Store and Google Play.
Last updated on 2026-05-12
Thank you for using Animalo. These General Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Animalo website at www.animalo.com (the "Website") and the related Animalo mobile and software applications, available through the iOS App Store and Google Play (the "Mobile App"), together referred to as Animalo including but not limited to delivery of information via the Website or Mobile App.
Please read these Terms carefully.
By accessing or using the Website or Mobile App, you are agreeing to these Terms and concluding a legally binding contract with Animalo (Harings.be BV), a company incorporated and existing under the laws of the Kingdom of Belgium. Do not access or use the Website and/or Mobile App if you are unwilling or unable to be bound by the Terms.
You can accept the Terms by:
Animalo (Harings.be BV) is a commercial company, providing the Services offered through the Website and Mobile App.
Animalo — "Animalo" is a web- and mobile-based Internet platform, owned by Animalo (Harings.be BV), a company incorporated and existing under the laws of the Kingdom of Belgium, company tax number BE 0656.769.479, having its seat and registered office at Broekstraat 78, 3294 Molenstede, which enables users to use the Services of the Website and the Mobile App, which are the subject of these Terms of Service.
Animalo Content — content that Animalo creates and makes available in connection with the Services, including visual interfaces, interactive features, graphics, design, computer code, products, software, aggregate ratings, reports and other usage-related data, excluding Your Content and third-party content. "Third Party Content" means content that comes from parties other than Animalo or its Users and is available in or through the Services.
Content — includes (but is not limited to) images, photos, audio, video and all other forms of information or data.
Services — any and all services which Animalo may offer to the User through the Website and the Mobile App. In particular, Animalo offers a platform which connects pet owners with pet hotels who wish to host pets and/or offer other pet-related services using the Website and the Mobile App.
User ("you" / "your") — you, as a user of the Services. A User may be a Pet Hotel Owner or a Pet Hotel Client, depending on the context.
User Account — a separate part of the Website and Mobile App, containing User information required by Animalo during registration. The User Account is accessed by the User through entering an email and a password.
We / us — refers to Animalo (Harings.be BV).
Your Content — the content submitted by you as a User of the Website and Mobile App: offers, listings, ratings, reviews, images, photos, messages, User Account information, and any other materials that you publicly display or are displayed in your User Account profile.
Eligibility. You represent and warrant that you are at least sixteen (16) years of age and are fully able and competent to understand and agree with the terms set forth in those Terms.
Compliance with laws. You are responsible for complying with all laws and regulations in the country in which you live when you access and use the Services.
Website and Mobile App availability. The Website and Mobile App may be modified, updated, interrupted, suspended or discontinued at any time without notice or liability.
User Accounts. You must create a User Account and provide certain information about yourself in order to use (some of) the Services. You are responsible for maintaining the confidentiality of your User Account password and for all activities that occur in connection with your User Account. If you are a Pet Hotel Client, your User Account is for your personal, non-commercial use only. If you are a Pet Hotel Owner, your User Account is for commercial use only.
Communications from Animalo. By creating a User Account, you agree to receive certain communications in connection with the Website and Mobile App.
Animalo may amend, change or update these Terms of Service from time to time, entirely at its own discretion. You are responsible for checking these Terms from time to time and ensuring continued compliance. Your use of the Services after any amendment shall be deemed as your express acceptance to such amended Terms.
Animalo may provide a translation of the English version of the Terms into other languages. The English version shall govern the terms of your relationship with Animalo and shall prevail in case of inconsistencies.
Responsibility for Your Content. You are responsible for the content you publish. You assume all risks associated with the content you publish. You may expose yourself to liability if Your Content contains material that is false, intentionally misleading, defamatory, or violates any third-party right.
If, as a Pet Hotel Owner, Your Content is a listing of your hotel, you undertake to provide information about your hotel that is factually correct and that does not mislead Pet Hotel Clients.
If, as a Pet Hotel Client, Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual experience; you were not paid or otherwise remunerated for posting it; and you had no financial, competitive, or other personal incentive to post a review that was not a fair expression of your honest opinion.
Right to use Your Content. By submitting Your Content, you irrevocably grant us a perpetual, irrevocable, non-exclusive, royalty-free right to use the published content worldwide, including the right to sub-license and transfer.
Ownership of Content. As between you and Animalo, you own Your Content. We own the Animalo Content, including all elements and components of the Website and Mobile App, excluding User Content and Third Party Content.
Content removal. We reserve the right, at any time and without prior notice, to remove, block, or disable access to any content that we, in our sole discretion, consider objectionable, in violation of the Terms or otherwise harmful.
In using the Services, you specifically agree not to post or transmit any Content or engage in any activity that, in our sole discretion:
Apart from that, the User agrees not to:
We process personal data in accordance with our Privacy Policy and cookies in accordance with our Cookie Policy. These data-protection provisions govern the extent to which your personal data is collected, processed, and disclosed to other Users and third parties.
The Services may contain links to other websites and Third Party Content. Such Third Party Websites and Third Party Content are not investigated or monitored for accuracy by Animalo, and Animalo is not responsible for them. Your use of Third Party Websites is solely at your own risk.
The Services may be supported by advertising revenue and may display advertisements and promotions. Your correspondence or business dealings with advertisers other than Animalo are solely between you and such advertiser. Animalo will not be responsible or liable for any error, omission, or inaccuracy in advertising material.
By sending us any ideas, suggestions, documents or proposals ("Feedback"), you agree that (i) your Feedback does not contain confidential or proprietary information of third parties, (ii) we are under no obligation of confidentiality, (iii) we may already have something similar under consideration, and (iv) you grant us an irrevocable, non-exclusive, royalty-free, perpetual right to use, modify, publish, distribute and sublicense the Feedback.
As a Pet Hotel Owner, you are offered a 30-day trial period to test the Services of Animalo. A Pet Hotel Owner is then required to take either a monthly or a yearly subscription in order to use the Services and create listing(s) for their hotel(s). Payment by Pet Hotel Owners to Animalo is made using the services of Paddle (Paddle.com Market Limited), acting as merchant of record for Animalo, and subject to the Paddle Buyer Terms. Animalo does not offer any refund of the subscription payment(s) made by Pet Hotel Owners.
Animalo reserves the right to amend the required subscription payments. Pet Hotel Owners will be notified at least 30 (thirty) days in advance of any such changes to the pricing or the payment schedules, which will give Pet Hotel Owners the opportunity to accept or decline the changes. Any refusal to accept the new pricing or payment schedules will preclude Pet Hotel Owners from continuing to use the Services after the effective date of the change.
Animalo also offers the possibility for Pet Hotel Owners to receive payments directly from Pet Hotel Clients. Payment processing services for Pet Hotel Owners on Animalo are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service. By agreeing to these Terms or continuing to operate as a Pet Hotel Owner on Animalo, you agree to be bound by the Stripe Services Agreement.
Animalo allows Pet Hotel Clients to pay for their booking with a given Pet Hotel Owner. For the purposes of processing these payments, Animalo uses Stripe Connect. Animalo charges a flat 10%-15% of the gross transaction amount. These charges cover transaction costs, payout fees and potential disputes between a Pet Hotel Client and a Pet Hotel Owner, the claims of which do not exceed €250.00.
Refunds from Pet Hotel Owners to Pet Hotel Clients may only be issued upon the Pet Hotel Client giving a genuine and accurate reason for the refund request. Animalo will assess the entitlement and may offer a settlement. Animalo cannot refund the 10%-15% transaction fee debited when the Pet Hotel Client made the booking.
Payment is done by credit/debit card and PayPal. All cardholders are subject to validation checks and prior authorisation by the card issuer. If you are not using your own card, you must obtain express prior permission from the cardholder. Animalo, together with its business partners, takes all reasonable care to ensure that the payment system is secure. All payment-card transactions are processed using SSL technology in a secure hosting environment. We do not hold your payment-card details on the Animalo server.
You are responsible for maintaining the confidentiality of your username, password and User Account, as well as all activities that occur under your User Account.
You agree to indemnify, defend, and hold us (and our licensors, licensees, distributors, agents, representatives, resellers, service providers, suppliers, directors, owners, employees, agents, representatives and assigns) harmless from and against any and all losses, damages, liabilities and costs (including settlement costs and any legal fees and expenses) incurred in connection with any claim arising out of any breach by you of these Terms or claims arising from your use of the Website, Mobile App and/or your User Account.
You acknowledge and agree that the Services are provided "as is" and "as available". To the fullest extent permitted by applicable law, Animalo (Harings.be BV) disclaims all warranties, expressed or implied, including: (i) merchantability or fitness for a particular purpose, (ii) uninterrupted or error-free operation, (iii) defect rectification, (iv) the absence of bugs, viruses, Trojan horses, (v) the sufficiency of security methods, and (vi) the correctness, accuracy or reliability of the Services or any absence of data loss.
Downloading or otherwise obtaining materials through the Services is at your own discretion and risk. Animalo will not be a party to or responsible for monitoring any transaction between you and third-party providers. Animalo's maximum aggregate liability to you for losses or damages that you suffer in connection with the Services is limited to the actual out-of-pocket amount paid by you to Animalo, or €100.00, whichever is greater.
Animalo disclaims liability for any (i) indirect, special, incidental, punitive, or consequential damages, (ii) loss of profits and resulting damage, (iii) business interruption, (iv) reputational harm, or (v) loss of information or data.
You agree that any and all disputes and claims arising out of or in connection with these Terms, the Website, Mobile App and the Services shall be resolved individually, without resort to any form of class action.
Any and all claims, judgments, and awards shall be limited to the greater of the actual out-of-pocket amount paid by you to Animalo or €100.00, but in no event attorneys' fees.
This Agreement and all rights and obligations in connection with it are governed by Belgian law. Any disputes between the Parties arising from this Agreement shall be heard and determined by the Competent Court in the Kingdom of Belgium.
If any of these terms of use are found unlawful, void, or for any reason unenforceable, then such provisions will be considered severable from the remaining Terms and will not affect the validity and enforceability of the remaining provisions.
In order to address a question, to resolve a complaint regarding the Website, Mobile App or the Animalo Services, or to receive further information regarding the Services, please contact Animalo using one of the following methods: